Account
1. I cannot register, what can I do?
It is advisable to retry the procedure with a different e-mail and at different times of the day. If the problem persists, you can contact Customer Services.
To facilitate the resolution of the problem, it is advisable to indicate the device from which you are trying to register.
2. Is it possible to change the registration e-mail?
No, it is not possible to change the registration mail.
3. I want to change my password, how can I do?
4. I forgot my password, how can I reset it?
You can change your password from the login screen by clicking on "Forgot your password" and entering your registration email. You will receive a link to regenerate it.
5. How can I subscribe to the newsletter?
To subscribe to the newsletter, simply click on the "Subscribe me" button on the bottom bar of the homepage.
6. I want to unsubscribe from the newsletter or cancel my account.
You can at any time execute your right of access, adjustment, cancellation, restriction of processing, data portability, opposition.
To request cancellation of your account, simply fill in the form in the Contact us section indicating in the subject line: Account cancellation.
To unsubscribe from the newsletter, simply click on unsubscribe at the bottom of the email.
All information on the management Privacy at the following link: https://www.destinationgusto.it/termini/privacy-policy.
7. I don't remember my email, how can I recover it?
It is not possible to recover your account without knowing your registration email address. The Customer Service will be able to provide assistance only if you know the email address.
8. I have a problem with my account and I don't know how to solve it.
Destination Gusto's Customer Service is available for any assistance and support you may need.
In the Contact section you can find all the contact information.
Orders
1. Do I have to be registered to make a purchase?
2. I need information about the products before buying, who can I ask?
3. I am interested in an item but it is not available.
Destination Gusto always tries to offer the widest possible assortment. The product you have chosen may not be available due to seasonal problems or supply problems from our suppliers. If you are interested, bookmark it and check when it will be available again.
4. How much will I pay for shipment?
Shipping costs to Italy are €9,90.
5. When do I get free shipping?
6. Do you ship abroad?
7. How is my order shipped?
8. When will I receive my order?
If the product is available in our warehouse, the expected delivery time is within 7 working days from the moment of the order.
If the product comes from an external supplier, the time depends on its preparation time. In the product sheet, when it doesn't come from the warehouse, it is always specified the delivery time frame.
9. How can I track my order?
10. Can I change my shipping address?
11. Can the billing and shipping address be different?
12. What happens if I am not at home at the time of delivery?
13. How do I know if my order has been confirmed?
After the confirmation of the order, the system will send an automatic email with the details of shipping and products.
In the object will be visible also the identification number assigned by the platform. More details will be available in the personal area, looking for the order in the dedicated area: Account -> Orders.
14. Can I edit an order?
15. Can I cancel my order?
16. I want to withdraw from my order, how can I do ?
If you have changed your mind after placing an order on Destination Gusto and you no longer want the merchandise received, you have the right to withdraw from the purchase contract, without penalty, within 14 days of receiving the merchandise.
You can contact our Customer Service, keeping the code of the order you have made handy, and one of our operators will be available to follow up any withdrawal operation.
17. I have received my order and there are damaged or defective products.
At the time of delivery by the courier of the product purchased check that the packaging is intact, not damaged or wet or otherwise altered.
Otherwise do not withdraw the products and send timely notice of the incident.If the products received are damaged, defective or incomplete, it is necessary to take photographs of both the outside and the inside of the package, sending them to assistenza@destinationgusto.it and specifying which products do not comply.
18. I have received my order and there are products missing or different from what I ordered.
If the package received has incomplete contents, take pictures of both the outside and the inside, including the delivered products, and contact our Customer Service.
The procedure to follow will be sent by e-mail and it will be possible to send us the photos to verify what happened.
19. I would like to know the status of the refund of my order.
The refund procedure is opened immediately by the Customer Service as soon as the return/refund procedure is completed with the delivery of the goods to our warehouse.
The refund is usually made between 10 and 30 days from the time the request was made.
20. I bought a recipe kit, what happens now?
You will receive at home the ingredients to cook the recipe you have chosen. On the specific page you can find the weight of each ingredient and the steps of preparation. Where possible, there is also a video that accompanies the textual explanation.
21. I want to give a gift to my friend, how do I do it?
To send a gift to your friend, simply select "This order is a gift" on the checkout page. The recipient will receive an email informing them that a gift will arrive at their home shortly. You can also enter a personalized message.
All updates on the order will be received by the user who made the purchase.
Payments
1. What payment methods are available on Destination Gusto?
2. Can I pay cash on delivery or by bank transfer?
3. Can I change the payment method after the order has been confirmed?
4. Can I save my payment method to my account?
5. I had problems during payment, what can I do?
If you encountered problems during checkout, and your order is not listed in your personal area, please try the process again.
If the problem persists, it is advisable to change the payment method.
In any case you can contact our Customer Service for assistance.
6. I received a coupon, how do I use it?
You can enter your coupon during checkout in the "Do you have a coupon code or gift card?" section. After entering the code, simply click "Enter". If the code is correct, the discount code will be displayed in your cart.
7. Problems with the use of discounts and coupons
You can apply coupon codes in the Shopping Cart page, only one code per order. If the code is not recognized or an error message appears, please check:
- The conditions of use of the coupon
- That you have entered the correct name
- The number of uses: usually the coupons are usable only 1 time, if you try to use it more than once you will receive an error message
- The minimum cart or products for which the coupon is valid: usually coupons are only usable if the cart reaches a certain value or only if there are specific products. If you try to use a coupon not respecting these constraints you will receive an error message.
- The expiration date of the coupon
If, after these checks, the coupon is still unusable, our Customer Service team will be happy to assist you.
8. Where can I find the invoice for my order?
Gift Cards
1. Where can I redeem the Gift Card?
You can redeem the Gift Card by entering the code in the "Gift Card" box during checkout.
2. I have problems with the activation of the Gift Card, who can I contact?
3. When does the Gift Card expire?
4. Can I return a Gift Card?
5. Can I give a Gift Card as a gift?
Yes, it is possible to donate a Gift Card when purchasing it. The recipient will receive an email with the code. It is not possible to give away or transfer a Gift Card received as a gift.
6. Can I use more than one Gift Card during payment?
Yes, you can use more than one Gift Card to complete your payment. If the credit on the Gift Cards is more than the total amount of your order, you will be able to reuse them for future purchases. The system tries to fully use up a Gift Card before moving on to the next one.
7. Can I use a Gift Card together with a coupon?
8. I added a Gift Card during checkout in the "You have a coupon code or gift card" field, how come it is not in my profile?
Gift Cards entered during checkout are not automatically added to the account. If there is any credit left, you can reuse them during checkout.
Reward
1. I would like information about my Reward order.
Reward product orders are shipped within 6 months. Gift Cards are generally shipped within 10 days.
If your order contains any products, you will be able to track it from your personal area. All order updates will be sent via email.
2. My winning code once entered is "invalid" or I get an error message at the time of data entry.
3. My Reward Kit order has been delivered but I have not received anything.
4. I received my Reward Kit order, but some products are damaged/defective.
At the time of delivery by the courier of the product purchased check that the packaging is intact, not damaged, or wet or otherwise altered. If not, do NOT withdraw the products and send timely notice of the incident.
If the products received are damaged, defective or incomplete, it is necessary to take photographs of both the outside and the inside of the package, sending them to assistenza@destinationgusto.it and specifying which product does not comply.
GDA
1. I placed an order from the buying group page, what happens now?
The product is booked.
If the minimum number of orders is reached, the buying group will be successfully concluded when the counter expires. At the time of booking, the corresponding amount is blocked on the chosen payment method, but not withdrawn. The withdrawal will take place only if the buying group is successfully concluded.
Orders cannot be cancelled, even if the buying group has not yet ended. At the end of the buying group, if the minimum number has been reached, an email will be sent with the order number and, after the shipment, the tracking. We would like to remind you that the sales conditions of our website are different in case of orders placed in a purchasing group.
You can find all the information about this at the following link: https://www.destinationgusto.it/termini/condizioni-di-vendita at the point: Group purchases and option to sell (c.d. "call and put") and penalty clause.
2. How long does the purchasing group last?
3. Where can I check the status of my order?
To check the status of your order, simply access your personal area: Account -> My Purchasing Groups.
4. I have received my order and there are products missing or different from what I ordered.
The procedure to follow will be sent by e-mail and you will be able to send us the photos to verify what happened.
5. I have received my order and there are damaged or defective products.
At the time of delivery by the courier of the product purchased check that the packaging is intact, not damaged or wet or otherwise altered.
Otherwise do not withdraw the products and send timely notice of the incident.
If the products received are damaged, defective or incomplete, it is necessary to take photographs of both the outside and the inside of the package, sending them to assistenza@destinationgusto.it and specifying which product does not comply.