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_Ai sensi dell’articolo 13 del D.lgs. 196/03 La informiamo che i Suoi dati personali inseriti all’interno del form di iscrizione alla newsletter, saranno trattati da Destination Gusto – in qualità di Titolare del trattamento – al fine di iscriverla alla nostra newsletter periodica contenente materiale informativo e promozionale. Il conferimento dei dati personali è pertanto necessario al fine di poter garantire il corretto espletamento del servizio da Lei richiesto. La informiamo che suoi dati non saranno diffusi e non saranno comunicati se non a determinati soggetti, nominati Responsabili del trattamento, che svolgono specifiche attività strumentali e funzionali al corretto svolgimento del servizio (es. società che gestiscono il sistema informativo ed il sito internet). La informiamo infine che, ai sensi dell’articolo 7 del D.lgs. 196/03 lei ha il diritto di ottenere in qualunque momento l’origine dei suoi dati personali, verificarne l’esattezza o chiederne l’integrazione o l’aggiornamento, oppure la rettificazione. Ai sensi del medesimo articolo ha il diritto di chiedere la cancellazione, la trasformazione in forma anonima o il blocco dei dati trattati in violazione di legge, nonché di opporsi in ogni caso, per motivi legittimi, al loro trattamento.
Per fare valere i suoi diritti di cui all’articolo 7 potrà rivolgersi al Titolare del trattamento scrivendo a xxxx con sede in Piazza Paolo Rovagnati, 1 – 20853 Biassono (MB), oppure inviando una mail al seguente indirizzo: email@example.com
Below is a list of frequently asked questions received by our Customer Service Department
Cancellation and return
You can cancel the order if it has not yet been processed, i.e. it is still marked with an "in progress" or "awaiting payment" status.
To do this, you must contact Destination Gusto customer service at the address firstname.lastname@example.org or by calling the toll-free number 800 046 616, from Monday to Friday from 9:30 to 18:00.
If, at the time of cancelling the order, payment has already been made, you need to contact Destination Gusto customer service to request a refund.
The deadline for cancelling an order is 14 days after the date of reception of the goods. To register an order cancellation the request needs to be formalised by email at the address email@example.com.
For more information please consult https://www.destinationgusto.it/en/legal-area/terms-and-conditions-of-sale (article 4)
The products must be returned to the Destination Gusto Shop, arriving within 14 days of the return being formalised via e-mail. The products must arrive perfectly intact, in their original packaging, without any damage, containing all the supporting documentation, such as labels, cases, etc., and repackaged in such a way that they can be put back on sale.
Please note that, pursuant to art. 59 of the Consumer Code (Exceptions to the right of withdrawal), this right does not apply to:
orders of made-to-measure or clearly customised products;
orders of Products that are likely to rapidly deteriorate or expire;
orders of sealed Products that do not lend themselves to being returned for hygiene- or health protection-related reasons, or products that have been opened after delivery.
After products have been received and confirmed, the refund procedure will be started if, and only if, the products have been shipped according to the predefined terms.
Shipping costs shall be met by the seller. You can choose to receive the product via express courier, directly at the given address.
For the partial return of an order, please contact Destination Gusto customer support at firstname.lastname@example.org , or call the toll-free number 800 046 616, from Monday to Friday from 9:30 to 18:00.
Yes, you can contact us via e-mail : email@example.com or by calling the toll-free number 800 046 616, from Monday to Friday from 9:30 to 18:00.
We ask you to always check the integrity of the received package. If you see an anomaly or damage to the packaging, you can choose to accept the order and sign the receipt document adding the phrase "CONDITIONALLY ACCEPTED". In this way it will be easier and faster to process any refund for damage attributable to the transport phase.
You may also refuse to accept the package. The complaint must be forwarded directly to the courier; you should then inform Destination Gusto customer service about what happened using the email address firstname.lastname@example.org. In this case, we will meet replacement and reshipment costs. If there is no apparent damage to the packaging, but damage is detected after opening, you need to contact Destination Gusto customer service at the address email@example.com. We ask you to give the order number in the e-mail and describe in detail the damage found, attaching photos of the damaged product. You will then be contacted by Destination Gusto customer service for the product replacement process or for a refund if the product is no longer in stock.
In this case you should contact Destination Gusto customer service at the address firstname.lastname@example.org, indicating the order number and attaching photos of the received product. You will then be contacted by Destination Gusto customer service for the product replacement process or for a refund if the product is no longer in stock.
It is possible to ask for delivery to a residential or commercial address, as indicated at the time of ordering, or at one of the 2 locker collection points in Turin. Deliveries are made during business hours, from Monday to Friday, excluding bank holidays.
You will receive an email confirming the order as soon as your order leaves our warehouse. Our shipments are made by SDA courier or other leading express couriers. Someone needs to be present at the delivery address to receive the item and sign the waybill. If there is no one at the delivery address, two delivery attempts will be made. If the delivery attempts are not successful, SDA will forward the order to the local warehouse, where the order will remain for a maximum of 5 working days before returning to our warehouse. For more information, please contact Destination Gusto Customer Service at the address email@example.com or call the toll-free number 800 046 616, from Monday to Friday from 9:30 to 18:00.
Yes, it is possible to make purchases outside the country of delivery, but Destination Gusto only ships to the following EU countries: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.
We accept the following payment methods: Visa, Mastercard, Postepay, Bank transfer, Paypal
Payment by bank transfer must be made after the purchase process is complete. The goods will only be shipped on receipt of the transfer, which must be made within 5 days of the order being created. After this period, the site will not be able to guarantee the availability of the ordered good.
The reason for payment must contain the order code for your purchase.17. I have made a bank transfer.
You must send proof of the transfer to the address firstname.lastname@example.org, indicating the order code in the Subject field. After the payment has been identified, the normal delivery period begins, which usually takes 2 to 5 working days.
Yes, you can ask for an invoice to be sent by post within a maximum period of 30 days from the shipment of your order. For more information, please contact Destination Gusto Customer Service at the address email@example.com or call the toll-free number 800 046 616, from Monday to Friday from 9:30 to 18:00.
Yes, you can. Go to your Personal Area and, in the My Orders section, select the respective order code. In the Order Details you will find the various payment options.
The data to be filled in for credit card payments must match the card details. A typing error is sufficient for the transaction to be refused, therefore this information must be filled in very carefully. On the other hand, you may have exceeded your credit limit, or your card may have expired. We suggest you contact your bank if you have questions about your credit card.
Yes, enter your billing information when ordering. After the order has been completed it is not possible, for tax reasons, to change the billing details.
Yes, the website www.destinationgusto.it is an initiative of Intesa Sanpaolo S.p.A., which manages it in collaboration with B2X S.r.l. The website is fully covered by all applicable security measures. Information on the security certificate and data encryption can be consulted by clicking on the padlock icon in the browser search box.
WHY BUY FROM US?
ONLY THE BEST
ON YOUR DINING TABLE
The best selection of Italian
wine and food
Free return within 30 days
FOR YOUR PEACE
with Banca Intesa Sanpaolo
SPECIAL CUSTOMER SERVICE
from Monday to Friday
Destination Gusto is an initiative of Intesa Sanpaolo S.p.A., registered office in Piazza San Carlo 156 - 10121 Turin, VAT no. 07999960158
managed on the operational side by B2X S.r.l., based in Roma, Via Tiburtina, 1236, P.IVA 11020591001, firstname.lastname@example.org