You've returned the goods and you're waiting for a refund? Here's some information for you:
- the refund procedure is activated immediately by Customer Services as soon as the goods are returned;
- refunds are usually made using the same method you used for payment: for example, if you paid by bank transfer, your account will be credited the same amount;
- it's possible to be refunded via a different system to the one used for payment;
- refunds usually take between 10 and 30 days from the time the request is made.
Contact Customer Services for expert assistance.